Questions & Answers
How is my payment being processed?
We use Stripe to process your payment, and we do not handle your credit card information directly. It's the same payment provider used by famous products such as Slack, Shopify, and Lyft.
Check out their website for more information: https://stripe.com/
What happens once 14-day trial end?
You will not be able to add and edit documents until you switch to the Standard or Pro plan. You'll still be able to read the existing documents.
When I can check the remaining trial dates?
You can see it from the app preferences.
Do you have monthly and yearly billing options?
Yes. The yearly billing option is cheaper (an estimated 20% discount). For example, the Pro Plan is $10 per member per month when you choose the monthly option, but $8 per member per month if you choose the yearly.
How does adding members work?
Whether you're on a monthly or yearly billing plan, your account may be charged on a monthly basis if you make these types of changes. If you added members, your account will be charged a prorated amount based on the percentage of the billing cycle left at the time each member was added.
How is pricing calculated for the Standard Plan and the Pro Plan?
If you upgrade to the Standard Plan, you will be charged $6 per Member monthly. For the Pro Plan, you will be charged $10 per Member monthly. Viewers will not be charged.
What happens if I cancel my paid plan?
When you cancel your plan, all of the features related to that plan will be canceled right away, and you won't be charged from the next month.
Can I belong to multiple teams on Boost Note?
Yes, you can use the same email address to create and join multiple teams. However, each one of these workspaces is on its own plan and needs to be upgraded individually.
What happens if my payment fails?
If the payment did not succeed, you would be downgraded to the free plan automatically.
